VPN Help Center

No email address is required. Create an account with a username and password. Keep your username safe and choose a unique password. You’ll need to sign in to the same account to view plans, access your subscription, and submit support tickets. Creating an account does not activate a plan; check your plan status in the account overview after signing in. If you can’t log in, check the capitalization of your username, your keyboard input, and any spaces in your password. Never post your password or subscription link in a public discussion.

Sign in to the user panel and find the subscription link in your account overview. Add it using the import method provided by your client. To refresh an existing configuration, open the client’s subscription or configuration manager, select the VPNJI configuration, and update it. Then make sure that configuration is still active. If nothing changes, check your plan status, network connection, and any client error messages. Don’t repeatedly delete all configurations. Your subscription link contains access credentials, so use it only in your own client.

There’s no limit on the number of devices connected at the same time, so switching devices alone doesn’t require a new plan. VPNJI supports Windows, macOS, iOS, Android, and Linux. Sign in to your existing account on the new device, open the client page, and access your subscription. Import buttons may have different names on different platforms, so follow the instructions on screen. Device count and data allowance are separate: adding a device does not increase your plan’s data. When checking data usage, remember to include other devices in use.

Clients and subscriptions are available through the user panel. Sign in to access your subscription; an active plan is required to download the client. On the client page, make sure you select the platform that matches your device, then follow the panel instructions to get the VPNJI client. If the page says your plan status doesn’t meet the requirements, check your payment and plan status in the account overview instead of looking for a public download link. After installation, import your own subscription. Opening the client alone does not establish a connection.

A failed subscription update doesn’t necessarily mean your account is invalid. It could be caused by your local network, an incomplete link, or a client that can’t read the configuration. First, sign in to the panel and check your plan status. Then make sure the subscription came from your current account; an old link copied from a chat may no longer be current. Keep the client’s error message and check whether the request failed or the configuration couldn’t be parsed. Troubleshoot your network and client settings accordingly. If the issue persists, submit a support ticket describing where the process fails, but don’t include the full subscription link.

Disconnect the client and make sure your local network can reach the sites you normally use. Then check your plan status in the account overview and confirm that the client has the right subscription enabled. Once those basics are covered, try another route and note whether the same error occurs. If every route fails, test a different local network and check whether system proxy or tunnel permissions have been turned off. Don’t run multiple clients that take over network traffic at the same time; their proxy settings may conflict and make troubleshooting harder.

A connected status usually means the client established a connection, not that browser traffic is reaching its destination through the selected route. First, check that system proxy or tunnel mode is enabled, then see whether a browser extension has configured a separate proxy. Test a few different sites: if only one site is inaccessible, check that service and your routing rules; if none load, check your DNS settings and local network. Change one setting at a time and test again, keeping track of what works so you don’t introduce new connection issues.

Some apps don’t use the system proxy, or their traffic may be routed directly by your current rules. First, confirm that other apps can access the internet through the same route. Then check the client’s mode, rule matches, and app exclusions. If your client offers tunnel mode, check its permissions and supported use cases in the client’s documentation. Reopen the app after making changes and test again. Command-line tools may also need a proxy configured separately in their environment. Don’t rely only on the client’s connected status to determine an app’s traffic path; verify it with an actual access test.

First, note whether the disconnection happens only after locking the screen, switching apps, or changing networks. Then check whether the system restricts the client’s background activity and whether the VPN configuration is still enabled. On Android, check battery optimization and background permissions in system settings. On iOS, check the VPN status in system settings and the client’s connection settings. After reopening the client, note whether the connection stopped or a route request failed. If it happens only when switching between particular networks, include the steps that trigger it in your support ticket to help distinguish system behavior from a route issue.

Use the support ticket option in the user panel to provide your device’s operating system, client name, selected route, local network type when the issue occurred, and the steps you’ve already tried. Include a screenshot of the error and say whether other routes or apps work; this is more useful than simply saying you can’t connect. Before sharing a screenshot, hide your account password, sensitive payment details, and subscription link. If the issue keeps recurring, describe what triggers it and when it happens. Don’t share browsing activity or paste your full subscription credentials into the ticket.

Check the route and your local network first. A higher data allowance doesn’t mean a faster connection. Make sure no other devices are transferring large amounts of data, then compare routes in different regions or of different types using the same service. Also check whether everyday browsing is affected. If switching local networks helps, the issue may be with your current network. If only one route is slow, try another and note the time. A plan upgrade changes your data allowance; it shouldn’t be treated as a direct fix for peak-hour slowdowns before you’ve identified the cause.

Route types describe how a connection is made; they aren’t a speed ranking that applies to every network. An IEPL dedicated route uses a dedicated path, a relay route passes through an intermediary node, and a direct route connects to the destination node. Start by checking which exit region the service requires, then compare performance for the same use case. Long conversations, video playback, and everyday browsing can have different connection requirements, so test each as needed. You can check route types and names in the international routes list. Actual performance also depends on your local network and the status of the destination service.

VPNJI offers routes in 110+ countries, with 150+ routes to support different exit regions and use cases. That doesn’t mean every route performs the same everywhere. Proximity can be a useful starting point, but network routing, your internet provider, and the destination service’s location matter too. If a service requires a particular region, meet that requirement first. Otherwise, compare actual performance across available routes. Keep a route that works well on your current network and switch to another for comparison if a problem arises.

AI tools may rely on web requests, API access, and persistent connections. Being able to open a regular website doesn’t mean all of those requests are working. First, check the tool’s account and regional requirements, then confirm that the client’s routing rules cover the relevant requests. Compare the web and desktop versions to see whether only one app is affected. If a long conversation drops, check whether your local network switched. A network route can’t replace the account permissions required by the tool or guarantee that the platform’s regional policies will remain unchanged.

First, distinguish between playback failures, a different content catalog, and reduced picture quality; they may have different causes. The available catalog depends on your account region, exit region, and the platform’s policies. Picture quality can also depend on your platform subscription tier, device capabilities, player settings, and current network performance. After connecting, reopen the app and check the result on the platform before deciding whether to switch routes. A streaming label in a route name is only a selection hint, not a lasting guarantee for every platform, title, or picture quality.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the day you activated your plan, not on the first day of each calendar month. Choose a plan based on your typical usage and the data records in your account overview. Video, file transfers, and using multiple devices continuously all affect data consumption. If you’re unsure about your remaining data or reset date, start by checking the plan details in your account overview, then submit a support ticket for help with your account.

Data packages are ¥158 for 300GB, ¥358 for 1000GB, and ¥658 for 3000GB. They don’t expire and remain available until used. Monthly plan data resets each month on the activation date, while data packages are deducted as you use them. Compare the billing options against your actual needs. Before choosing, check the plan page and panel to confirm whether the item is a data package or a monthly plan. If you already have another plan, don’t assume a new one will stack with or replace it. Submit a support ticket to confirm how it will work with your account.

When you upgrade a monthly plan mid-cycle, the price difference is converted into remaining days. Payment methods are Alipay, WeChat Pay, and USDT. Before proceeding, check the target plan and the amount shown on the order in the panel. Don’t calculate the exact amount due for your account based only on the listed plan prices. After paying, check the order and plan status in the panel. If they haven’t updated, keep your order details and verify the payment status; don’t submit payment again. For billing discrepancies, provide the order details in a support ticket so the team can check them against your account records.

VPNJI offers a 60-day money-back guarantee. To request a refund, sign in to the user panel and submit a support ticket with the relevant order details. You can review the refund policy before submitting to check the instructions. If you’re also having connection issues, you can describe them, but you don’t need to finish troubleshooting before requesting a refund. Don’t share payment screenshots or account credentials publicly. Follow the status of your specific refund request in the panel ticket. This page does not promise a processing time or add refund conditions beyond the stated policy.

First, confirm that the payment was made from the right account and for the correct order. Then check the order status and account overview in the panel. If the payment still isn’t reflected, keep your payment record and send the order details and a screenshot through a support ticket, hiding any unrelated sensitive information. Don’t pay again just because the page hasn’t updated, and don’t create a new account to try to recover the original order. If your plan shows as active but the client still has an old list, update the subscription and confirm which configuration is enabled. Check billing status and client configuration separately.